Shipping policy
Shipping Policy
OVERVIEW
This Shipping Policy governs the shipment and delivery of products purchased from Eox Electric. By placing an order through our website, you agree to the terms outlined here. Please review this policy carefully before finalizing your purchase.
PROCESSING TIME
All orders are processed within 2-3 business days, excluding weekends and holidays. Orders placed after 3 PM IST will be processed on the next business day. Once your order is processed, we will provide tracking information via email.
SHIPPING RATES AND DELIVERY
Shipping charges for your order will be calculated and displayed at checkout based on the delivery location and shipping method chosen.
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
Note: Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.
INTERNATIONAL SHIPPING
We currently ship domestically within India. International shipping is not available at this time.
DELIVERY LOCATIONS
We deliver to most locations within India. If delivery to your location is not available, you will be notified during the checkout process.
ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment on our shipping partner’s website.
SHIPPING RESTRICTIONS
Certain products may be restricted from shipping to specific regions due to regulatory or legal reasons. You will be notified if any such restriction applies to your order.
DELIVERY ISSUES
If you experience any issues with your delivery, such as a missing or damaged package, please contact our customer service team at [eoxelectricscooters@gmail.com]. We will investigate and resolve the issue promptly.
LOST OR STOLEN PACKAGES
Eox Electric is not responsible for packages lost or stolen after delivery. If your tracking information indicates that your package was delivered but you cannot locate it, please check with neighbors, family members, or the carrier for more information. If the issue persists, contact us for assistance.
SHIPPING CHANGES
If you need to change the shipping address or modify your order after it has been placed, please contact us immediately at [eoxelectricscooters@gmail.com]. We will do our best to accommodate changes, but modifications may not be possible after an order has been processed.
CONTACT US
If you have any questions about our Shipping Policy, please reach out to our customer service team at [customer support email]. We are happy to assist you.
Last Updated: [07-10-2024]